Refund & Cancellation Policy – Kanpur Travels

At Kanpur Travels, we aim to provide dependable and customer-friendly taxi services. We understand that travel plans may change unexpectedly, so we have established a transparent refund and cancellation policy to ensure fairness for both our customers and our operations.

1. Booking Cancellation

• Free Cancellation: Bookings cancelled within a short period after confirmation or well before driver allocation may be eligible for cancellation without any fee.
• Before Driver Dispatch: If the booking is cancelled before the driver is assigned or dispatched, only a nominal processing charge, if applicable, may be deducted.
• After Driver Dispatch: If the driver has already been assigned and is on the way to the pickup location, cancellation charges may apply based on the stage of the trip.
• No-Show: If the customer is unavailable at the pickup point or cannot be contacted after a reasonable waiting period, the booking may be treated as a no-show and no refund may be issued.

2. Refund Eligibility

Refunds may be provided in the following situations:

• The booking is cancelled within the eligible cancellation period.
• A duplicate payment has been made for the same reservation.
• Payment is successfully deducted, but the booking is not confirmed.
• Kanpur Travels is unable to provide the booked service due to operational reasons.
• The assigned driver is unavailable and a suitable replacement cannot be arranged.

Approved refunds will generally be processed through the original payment method used during booking.

3. Refund Processing Time

Once a refund request has been reviewed and approved, the refund is typically initiated within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

4. Booking Modifications

If you wish to change your pickup time, travel date, destination, or trip details, please inform us as early as possible. We will make reasonable efforts to accommodate the request, subject to vehicle availability. Additional charges may apply if the revised itinerary involves extra distance, waiting time, or a different vehicle category.

5. Non-Refundable Situations

Refund requests may not be approved in the following circumstances:

• Cancellation after the journey has started.
• Customer fails to arrive at the pickup location within the waiting period.
• Incorrect pickup or destination details provided by the customer.
• Delays or disruptions caused by traffic, weather conditions, road closures, or other circumstances beyond our control.
• Misuse of promotional offers or repeated cancellations that violate our booking policies.

6. Contact for Refund Assistance

For refund requests, booking changes, or cancellation support, customers should contact the Kanpur Travels customer service team with their booking information. We will review every request carefully and provide assistance as quickly as possible.

7. Policy Updates

Kanpur Travels reserves the right to amend or update this Refund & Cancellation Policy at any time without prior notice. Any revised version will become effective upon publication on this website.

By booking a cab with Kanpur Travels, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund & Cancellation Policy.